Refund & Subscription Cancellation Policy

This document describes how subscriptions to Vitra are cancelled and when refunds are issued. It complements the Terms of Service.

1. Free trial

1.1. New accounts may receive a 7-day free trial. During the trial you can use the paid features within the published limits.

1.2. To avoid being charged, cancel the trial before its end date in Settings → Billing. After the trial ends, the selected plan is automatically charged.

2. Cancelling a paid subscription

2.1. You can cancel anytime in Settings → Billing. After cancellation, paid features remain available until the end of the current paid period; subsequent renewals are not charged.

2.2. Cancellation does not delete your account or your data. To fully delete your account, use Settings → Delete account.

3. Refunds — 14-day money-back guarantee

3.1. If you are a consumer in the EU/EEA/UK, by law you have a 14-day right of withdrawal from the date of the first paid charge. We honour this everywhere we operate.

3.2. To request a refund within 14 days of payment, write to billing@vitra.fit from the email of your account, specifying the order/payment date. The refund is processed to the original payment method within 10 business days.

4. Refunds after 14 days

4.1. Payments for completed monthly periods are non-refundable.

4.2. For 6-month and annual plans, after 14 days a partial refund may be issued at our discretion, proportional to the unused full months, minus the difference in the equivalent monthly rate.

5. Exceptions (no refund)

• account terminated for violation of the Terms of Service;
• fraud, chargeback abuse, or breach of fair-use limits;
• repeated refund requests from the same user.

6. Price changes

If we change the price of your active subscription, we will notify you at least 30 days in advance. You may cancel before the new price takes effect.

7. Failed payments

If a renewal payment fails, we may retry the charge within 7 days. If unsuccessful, the subscription is downgraded to the free plan; your data is preserved.

8. Contact

Billing & refund requests: billing@vitra.fit